James W.

I ordered a mavic 2 from them. They shipped FedEx and driver was unable to get signature. They never tried a second time, they never contacted me about the problem to schedule a time to deliver or have me pick it up at FedEx location. They just requested it be sent back. When I called FedEx they told me seller told them to send it back. I told FedEx I hadn't given permission for it to be shipped back. They told me I was just the recipient and they didn't need my permission.

Then I called and emailed about it. Was told I'd get a reply in 48 hours. I waited 72 hours and they never contacted me. So, I had to contact main website about it. Got put on 3 way call and then the customer service guy started trying to talk over me. I told him to wait until I was done because I needed to express what was going on. I was stern, but did not yell at him, he told me I had to deal with the website and hung up on me.