We booked an all inclusive trip including airport transfers with this company. On the morning of travel (street one of our group had taken off) I was whatsapped being told that the transfers may or may not be there, if not just grab a taxi and they will transfer the money.
Well long story short 3 of the 4 transfers didn't turn up across our trip and we spent an extra 240 euros on taxis. Almost a month on we still haven't had that money back and now they are simply ignoring all contact (and I have tried, email, WhatsApp, website forms and Instagram).
I think what has annoyed me the most isn't the appalling service it's actually been the P*ss taking messages like "of yeah mate, I will walk over to accounts and get it sorted now". Most be a really long walk because he sent that two weeks ago.
Just don't bother using these guys, plenty of other reputable firms out there