Jamie J.

Software works great. Online instructions are detailed and perfect. I say excellent customer service although I have not had to use their tech support. At the end of most instructions they say if there is a problem call us. But I do not need to call since the instructions are so detailed. It is a class act all around. The detailed instructions for Android install includes meticulous information about how to disable notifications. In my opinion this company understands the frustrations some of us have gone through with other services, and they did this right.

There is no "risk free trial". My target device is an Amazon Fire. This is an Android device. After downloading the Android license (for which I was charged approx $59+), within 5 minutes of trying to install it I knew we had a problem. I got on line with their chat technician, who confirmed the software was not compatible. That person suggested I fill out a refund request. Which I did. At this point the purchase was 15 minutes old. One week and three nasty email responses later (from their "customer support team"), no refund. Nor will there ever be a refund. I suspect they make much more profit from people like me than they do from real customers. "You will be ripped off". That statement should be their written guarantee