Jamieson C.

Homeowner's BEWARE! If you have ever considered going solar, I would highly recommend it HOWEVER do not take the ultimate risk in using Trinity Solar!

My wife and I bought our home in 2017 and wanted to have solar installed in 2018. We were originally denied by SolarCity due to the "ridge sag" and general condition of the roof, no harm no foul. Fast forward 2 months we are solicited by a Trinity sales rep, Mark Lomas (who I believe has since quit the company) and told that "SolarCity is an Elon Musk company out in a Cali, they don't care, we do thousands of homes in NJ. I mentioned the roof concerns, he shrugged them off and said it would be no issue.

Well, here we are at the end of summer 2021' and my wife and I had to have our entire roof replaced due to severe structural damage and leakage caused directly from the solar panels that were not properly rated to be installed on our roof. This was the professional opinion of 7 different roofing companies we had come out to give us an estimate. Would you like to know what Trinity Solar's response was when we called them and asked for the panels to be removed? After 3 weeks of non response to hundreds of phones calls and emails, my wife was finally able to speak to "Brian" the customer service manager.

Brian was nice enough to inform my wife that Trinity Solar would be charging us $5000 to remove and reinstall their panels that destroyed our roof, but since they took 3 weeks to even acknowledge us, he would do us a favor and give us a 50% discount. Thanks Brian! Once the service was completed (and the team left their debris and trash all over my yard), my wife and I respectfully requested to Brian to at least be forgiven the reinstall fee, since it was realistically the fault of the solar company that our roof failed. We were told, quite literally, "Trinity Solar does not believe the integrity of a roof has anything to do with their product."

So, moral of the review, solar power is great... but Trinity Solar truthfully believes that the safety of your family and integrity of your home's roof have absolutely no meaning to them. They have admitted to knowingly installing product on a compromised structure and then shifting the blame to the consumer. Please beware! Save yourselves tens of thousands of dollars in repairs and heartache by not dealing with this company! I wouldn't recommend them to my worst foe and I cannot wait for the day to sell my home and be done with Trinity Solar forever!