Jane D.

Please do not use this company to claim PPI. Do it yourself directly by contacting your lenders/ banks.
1. Although I signed online I did not sign any paperwork to provide full written consent. Despite this they rapidly began contacting all the lenders and banks overnight notifying me via no reply emails.
2. I was extremely concerned that this would incur charges and if you check the small print their fees are extortionate for any kind of contact.
3.If you fail to cancel their services within the 2 week cooling off period they charge. Having said that they are impossible to contact.
4. Their email address is incorrect and no one answers the phone.The only way to cancel is by downloading and sending off their written cancellation form.
In conclusion they are banking on you not cancelling in time in order to make money. I managed to cancel by sending off the form via post at the same time as submitting a complaint. They initially denied receiving the complaint and were unable to find it so I sent it again along with a copy to the Financial Ombudsman.

1. Zero support for sellers. No one to speak to by phone. There is a seller handbook which focuses on customers, not sellers.
2.No transparency or clarity re the complaints process for sellers against Etsy. The only information available refers to customer seller dispute resolution.Is the absence of a clear complaints process for sellers even legal?
3. Inexplicable, extortionate fees taken by Etsy for listing, renewal, sales, VAT and taxes at the point of sale even though I was not VAT registered. Etsy not only take a cut for sales but even for shipping when this has nothing to do with Etsy. Sellers challenged the latter but they still introduced it due to corporate greed.
4. Etsy recently demanded that sellers offer free shipping to the US for orders over £25 otherwise they would not promote the sellers shop. This has put smaller shops out of business as they could no longer afford to trade and has immediately increased prices for customers.Not only has this lead to sellers leaving but they must have lost a large chunk of the market.An example of corporate bullying as well as being illogical and possibly illegal.