Jane F.

I had the harbor cane bed delivered a month ago for our beach house and after sleeping in the bed for less than a dozen nights, I noticed that the rattan is chipping off in about 30 spots. It is very visible. After initially offering me a 15% discount which I was not interested in, Serena and Lily customer service subsequently offered me the option of a replacement of the same bed or a return for a refund. I opted for a replacement but if it happens again, I have the option to return. Hoping the issue was due to faulty caning material on my particular bed. Customer service was very responsive.