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Disappointed in the policy to not adjust a price on an item I ordered that has gone on sale. I still have not received my original item (4 week estimated delivery time) and Customer Service will not adjust the price to reflect the new sale price. Come on guys...you also charged me a ridiculous shipping charge. Not as fun to shop with you like it used to be. Why don't you value your customers anymore?
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I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Good afternoon Ms. Jane. We want to extend our apologies for any frustration or disappointment you're experiencing regarding the order status of your order and our pricing policy. Please know that your feedback has not gone unheard. We are actively reviewing our policies to ensure that they align more closely with the needs and expectations of our valued customers. While I understand this doesn't provide immediate relief in your current situation, please rest assured that your input will be taken into careful consideration as we work towards making improvements. Regarding the shipping charge, I'm truly sorry if it appeared unreasonable. We strive to provide transparent and fair pricing across all aspects of our service, and I assure you that we will also review our shipping fee structure. Thank you for giving us the opportunity to improve and for purchasing from One Kings Lane. Adria G.