Jane T.

I have had their app on my phone for ages and have used it. Today, when I want to use it, they FORCE me to update. So I take the time to update. But the update doesn't take effect immediately or soon. Instead, I get a message saying the install will occur "soon". Not soon enough. If they would let me proceed using the old app, that would be fine, but no. I am effectively locked out from depositing the check. Real software engineers are all dead. Capital One is LAME.

About two months ago, I chatted or called a total of no less than eight people. I went away with my phone still unable to receive or make calls. (Texts were still fine.) Two days later, my phone miraculously resumed normal operation.

Two weeks ago, I was able to make a call and receive calls.
Now I cannot. I called today. I talked to a total of four people. The final person said in a very deadpan--"I have no clue" voice--it is a phone issue. You need a new phone. Sheesh.

Watch your credit card statement immediately after a purchase. They bill for several cents more than what they tell you on your bill. I caught them and they said they HAD to do it that way to prevent fraud. Seriously. They finally did straighten out the credit card charge. I only noticed because my new credit card company, Capital One, immediately texts me when a vendor charges my card. Otherwise I probably would not have noticed. And would they have corrected it if I had not? I dunno, but I have NEVER experienced this with ANY other vendor, online or brick/mortar. Sounds VERY odd. It will be my last purchase from Steep & Cheap.