I have ordered from Foam Factory on two separate occasions and both times I have received a product that I was satisfied with. They were both for a custom size with a custom cover. I do wish the custom cover was a little cheaper otherwise I'm pretty happy with it. The foam is good quality. The first one we use as a day bed and the second we use as a seat cushion at our owner's entry. I love the perfect fit and feel! I would buy from them again.