Janet M.

Placed an order for a four seater garden table and chairs 10th May at the time it said delivery would be in 8 days it arrived the 9th June that evening my husband and I spent hours putting the chairs together as they came flat packed when we started to put the table together we noticed the fixings for the legs were in the wrong place we had 2 legs together at the top of the table one leg each side and nothing at the bottom rendering the table unable to stand. We were also 2 seat cushions missing. So next morning I contacted customer service and spoke to Wasim who said that he would send the replacement table and cushions out and they will be with me by the weekend. Brilliant I said. Then I started getting emails one saying they spare parts department have not got my missing parts but if I can sorce the parts they will refund me 20% of the cost I replied asking if they are saying I should buy a new leg for the table or just get some brick's to prop it up? The next email said that they can arrange a collection for the table and chairs then they will refund me my money then I can re order the table and chairs. Now is it me or is this just madness
Each email I have received is from a different person oh and to top it all no date can be given for collection they just turn up and if you are out then you have to phone in again for a new one