JANET Y.

I ordered an NHS EHIC card on 16th July 2011 through this web site and paid 14.99 English Pounds as it had a link for lost and stolen cards, the card has not arrived for my son and he is going on holiday on 06 August 2011, today is the 04 August 2011, I have just found out today by the NHS they are not allowed to replace lost and stolen cards, they have still taken the money. The website also states their helplines are 24 hours which do not belong to them, they are our local offices in the UK and they also state they will contact you within 1 hour of making the application and they did not. I now realise now never to go to another site other than our NHS to get anything like this again, I suppose you learn by your mistakes. I also think anything as important as this should not be allowed to be done outside the UK and only done on our UK government websites as I never thought I would be caught out. If it wasn't for the fact I had to rate 1 star I would notr ate it anything.