Jane Y.

I was in the Conestoga mall in Waterloo yesterday in Soft Moc to look at sneakers. The service was terrible. All the sales clerks were young men. There were maybe three or four of them supposedly working but one was busy on his cell phone, two were busy talking to young girls. They spent a lot of time in the storage room talking and laughing. I had three shoes in my hands wanting to try on. After about 10 min of waiting a young fellow came out and asked if I wanted help. He came back out with two boxes of shoes and handed them to me. I had shopping bags and a purse so it was hard to carry the boxes. When I opened the boxes one of them only had one shoe in it. I did notice that everyone trying shoes on were not getting help. I put the shoes on the floor and walked out. While I was in there another woman asked the woman on the till if she was the manager. She told the manager that she was being ignored. The manager was overwhelmed and flustered. I will not be returning to this store