Jan H.

I ordered the scratch off map originally around June. I finally received it in August but it was damaged. I sent an email to support along with a picture and after their "heavily investigating my claim" they decided I needed a new one. I asked for a refund since it was getting very close to my grand's birthday and it was for her or a replacement via expedited shipping. Forget the refund. (Per their quoting of their refund policy: you can only get a refund in items not shipped). It's now November (after being advised of shipment of a new map in August.) Grand's birthday LONG over. So... after over FIVE months I'm out the money and still no product. I wish I had seen these reviews before I was stupid enough to order. So disgusted.