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I purchased their Best Ideal Temperature Dry Eye Relief Mask, price $113.52. Received it the end of April; it stopped working by early July, i.e., it work for about 2 1/2 months. They agreed that the was defective but the refund deducted $14 for handling and the total shipping. This is really unacceptable for an item that should work for years, costs over $100, yet only worked for a couple of months.
Tip for consumers:
Beware, this is their policy: defective products; gouge customers on returns
Products used:
"premium" dry eye mask
Janice B.'s review of Hammacher Schlemmer earned 2 Very Helpful votes
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