I purchased xfinity 1200 (at $90/month) as a second provider to support my work from home because I felt the internet 50 (at $60/month which I intended to use to support the rest of my household) from my current provider wouldn't support my work system. To be clear, I have 2 internet providers in my home and my work station is a wired connection. I only connected my work station by a 4 foot STP ethernet cable to the xfinity gateway and everything else in the home was connected to my internet 50 provider. In the first 2 weeks I had connectivity issues daily, using a shielded twisted pair 4 foot ethernet wire connection while working from home. I had a tech come out on a Saturday, gave me a new gateway and said he found no issues. Thinking I'm good to go, I had connectivity issues again Monday through Wednesday working from home. Called and had another technician that Wednesday. I had him move the gateway to support the main home for the family to use and had my 2nd provider put my internet 50 in my work room because I know it has a reliable connection. When I got my bill Xfinity had charged me $100 for the first tech visit. I called Xfinity and explained that it wasn't my fault the connection was bad and they sustained the fee. I told the rep just cancel my service right now and I'll have the gateway returned today. Her reply was I can credit you $50. I told her I didn't feel I should have to pay anything for the tech visit because
Of their faulty equipment and just cancel my service. Really Xfinity! I'm leasing the equipment from you and the line is yours. Had I done something to cause the issue, I would understand having to pay a fee, but Xfinity's unreliable connection is the issue. Not my fault. If Xfinity 1200 with 35 upload speed can't handle what my internet 50/10 does flawlessly, I've only ever had to have 1 tech visit from my 50 provider because the outside line got damaged by a fallen tree in a storm and wasn't charged for that visit. I was charged $150 to move my gateway, which i feel is way too high for the tech call, but it was worth it to have my work space become a reliable connection.
Xfinity has a very unreliable connection. My work system includes zoom video meetings with 10 to. 50 people, 2 Java programs, 1 edge program and typically 10 to 15 browser windows active at 1 time. I feel like that's a lot for my non-Xfinity 50/10 connection, but it handles those tasks without fail daily, no frozen stalled zoom meetings, no broken audio, no application errors, browser timeouts, just flawless performance, all of which failed while using Xfinity. If you need a reliable and dedicated internet service, don't choose Xfinity.