Janice G.

I have used "Send My Bag" on two occasions - the first time two years ago wasn't bag, but the last time was absolutely dreadful. Firstly the website is confusing and unhelpful. Secondly the labels were paid to be couriered to the place I was at, as no one was home they dropped them 12 km away and I then had to go twice to try to collect as the place is not open on Mondays. They collected and delivered the bag fine, but the costs are an issue. I was first quoted Euro 150 on the weight, then it ended up being over Euro 200, no explanation, then another Euro 83 as the size of the suitcase was out by a few cm - the weight was less than I had anticipated. What has followed is a round of "debt collection" emails that are bullying and intimidating, there is no customer service and I have just paid to get rid of the hassle and the horrible people. Note that this is a scam business, you end up paying more and it's easier and cheaper to check the luggage in.