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My Netgear router started losing the Internet 2 months ago. On 9/3/21 a flummoxed techie in India (rooster crowing) had me override Norton and enter unsafe screens during a 90-minute call (I got a remote Norton security sweep after). At the end of the call and AFTER the fix, I bought an optional 1-yr Netgear contract for $49.99. On 9/3/21 I emailed Netgear to cancel the contract within the 10-day period. On 9/12 and 13 I called to cancel, and each rep assured me I'd get a refund. However on 9/15 Netgear informed me that I would NOT get a refund because I used the contract to get help on 9/3. What? Based on reviews everywhere, this is just one more example of Netgear's sleaze and unprofessionalism.
Tip for consumers:
Look at ratings before you buy a router.
Products used:
Netgear router.
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