In using Smilebox since March 2011, a paid premium subscriber, I loved the program. I had no issues over 8 years until July 2019, they changed the software, my password didn't work. I had 2 accounts, old program AND new program (for businesses)! I got that problem solved, I thought, but unable to send, kept ending at update membership page. Finally able to email but couldn't access contacts. Frustrating! After months I finally gave up! Cancelled my membership, told I'll have access until March. I can't use it so what good is that! Will see come March!