Janice R.

Booking.com receives no stars in my book. I booked a hotel through them and one month before my trip I receive an email stating that my trip was canceled and showed a zero balance. I had already paid up front for this trip and had not canceled. When I called they said that the hotel had gone out of business and that I had to prove that I'd paid the balance. It took several weeks before I got my money back and this was after sending my statements proving the charges. They had no problem taking the money...