We have a 55" tv we purchased 2 months ago that has been totally cutting out after about an hour for over a week now. We took the tv to the Best Buy store but because it was 55" they wouldn't take it stating Geek Squad needed to come out. So we brought it back and called the Geek Squad. We were on hold for over an hour. We used 2 phones to call but still could get through. Once we did get through we were told we would have to call the manufacturer. So 4 hours later we finally got to talk to the manufacturer. When i paid for the tv and the extra support plan at Bestbuy I did not realize we were going to have to "pay for the tv again in our time of sitting waiting for Best Buy to respond! At this point I am very sad how many products I have bought for my home and my business, way more that $100,000, because their customer service is lousy!