Good evening,
I made 20 reservations via hotels.com without any problem. After the 21th I have got some.
The guesthouse in toronto cancelled my reservation 3 days after it has been made. 5 months after the same guesthouse has stolen money from my creditcard. What does hotels.com do?
1) on helpline they tell me I should write them an e-mail and that they cant help me - and I
Should contact the property, not them.
2) on my 7 complaints already is noone answering or as for now they tell me the same
That I should contact the property - guesthouse - and that its not their problem because
The reservation has been cancelled by the guesthouse.
Never again. Dont book here anything!