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Tentacle B.

Switzerland

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1 Review by Tentacle

HouseofCB

  • HouseofCB

“Worst customer service, cannot trust, don't refund”
9/6/23

House of CB is the WORST and the customer service is awful.

I checked with a tape measure with my partner. The order was placed and the dress arrived with a huge import fee (because they use ups, which has lots of extra costs).
The dress is cut any way, and does not correspond at all to the measurement on the site. About 3cm less and the cup was the wrong size compared to the order. We sent the order back at OUR COST, and they refused to accept the return parcel because of English customs charges.

I never get a refund and they ask to send back the dress at OUR cost again...

Tip for consumers:
Don't buy for them online maybe in shop is better...

Products used:
I have buy a dress for a wedding

Service
Value
Shipping
Returns
Quality
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