Jasber S.

I ordered a specific hardback book 'the last queen' and received a softback. No replies to emails or telephone calls and no system for returns. I wrote a review on this site (that now looks to have disappeared) and received an email asking me to return the book for a full refund. I returned the book and forwarded the proof of postage to WOB as requested (that was six weeks ago). After several emails requesting the refund i have still had no reply and no refund. I used to buy a lot of books from WOB because i liked their business model but on this occasion they have really let themselves down. It's clear they need a better returns and customer service department.