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July 13 2022 someone walked into the Rochester NY branch and withdrew $5500 from my account. I'm in Alabama, they said someone had my ID. So I called the same day and asked what has happened. Today is August 12 and they still haven't deposited my money back. First they said it was sent to the wrong department. Now they are saying I need to fill out this form etc. To top it all off because they gave my money away they charged me non sufficient funds fee also. I was like really. So for small business banking go somewhere else.
Tip for consumers:
Please use another bank for small business. They will push you into a financial bind. It doesn’t really matter to them.
Jason A.'s review of Citizens Bank earned 3 Very Helpful votes
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Be very careful with their ATM machines. I had a transaction where I was trying to withdraw cash....
Most terrible bank I've ever dealt with; good luck getting a service rep on the phone. Three...
