If I could give them a negative 5 I would. I Ordered a freezer and was sent a refrigerator. I should have checked the invoice before I opened up the cooler. When I opened it up I realized it was a cooler not a freezer. Tried to send It back. They said once you open it up you can not send it back. That is Katom's policy. Now I am stuck with a cooler I do not need.