Jason C.

The details here are numerous. To summarize I ordered movie tickets, Fandango took my money, I never got my confirmation email, I could not access my VIP account, Fandango did not send me the email to reset my password, it took me over 2.5 hours to talk to a customer service representative via chat, I tried to call but got a busy signal, while in a chat with Leyna, a Fandango customer service representative, she disconnected our chat while I was typing a response to her, I then successfully spoke to a customer service supervisor who was unable to do anything more than repeat what Leyna had told me.

In the end I am not getting a refund and I wasted 3 hours, (mostly on hold). I followed their rules and did everything I could to use their system and at no point did they acknowledge that their system failed me. They are holding to policy which doesn't allow for their system failing.

Do not use Fandango unless they are your only option.

1) TF Source has better customer care than BBTS, Amazon, and Ebay combined.
I have had the ABSOLUTE worst customer care experiences EVER with BBTS.
2) There stack program is far better than BBTS' Pile of Loot. TF Source has much better rules than BBTS.
3) It is 1,000 X's easier to find product on TF Source than BBTS, or Robot Kingdom, or TF Direct.
4) TF Source has the the beat points rewards system I've EVER seen.
5) Unlike other web based stores, such as Robot Kingdom and TF Direct, TF Source had no problems recognizing my email address. Even major companies like Allstate, Geico, and Toys R Us had trouble with my email.
I tried to add a photo of one of my packing slips to prove I shop with them. Not sure if it uploaded.

1) Some of the worst customer service I've ever experienced. They have hung up on me twice. They have yelled at me twice.
2) Until they recently started their $4 flat shipping their shipping rates were astronomical.
3) Now their shipping is a great price but it's cheap shipping and unreliable.
4) They have delivered my order to the wrong address. Only once, but once is 1 time too many.
5) Their search engine sucks. I have an extremely hard time finding products without having to scroll through a ton of other brands, and items that don't even come close to what I'm looking for.