From the get go, Susan Beck was professional, genuinely caring and confident. Susan Beck kept us in the loop of potential buyers and answered our questions and concerns promptly. Susan always looked out for OUR best interest as "people" and not as just a customer to get a sale. Even though PurpleBricks has a set fee that is much lower than going with a traditional agent, which saved us thousands of dollars, Susan treated us like family. We absolutely made a great choice using PurpleBricks. John Jennings was also very knowledgeable and professional while Susan was away. We have had an excellent experience with PurpleBricks!