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Bought an item from a seller was MIB but was missing a piece. Contacted seller to see if we can't work something out. Seller said leave feedback and they would do a refund. I was only looking to get back shipping. Once done they did nothing and Mercado won't do anything about it.
Ordered on 7/1/23 shipped on 7/11/23 and then only because I had opened up a claim. I filed a claim because my item hadn't been shipped after 6 business days they responded that it went out that morning on 7/10 but later that day I get a message that a label was created. That hadn't shipped it and lied saying that they did. I finally got my items and they were packaged well and came as described. I would have liked to order more of them but I can't do business with a company that lies.
Products used:
Collectibles
Jason L.'s review of Entertainment Earth earned 2 Very Helpful votes
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I am appalled. I should've looked at customer service reviews before I put my order in so many...
Thank you for your feedback. We apologize for any inconvenience caused by the delay in shipping your package. We strive to work with carriers who ship all items promptly and we will continue to work on improving our shipping process to provide a better experience for our customers. That said, we appreciate your positive comments about the quality of our products and packaging. Your satisfaction is important to us. Thank you for bringing this to our attention.