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I canceled a hotel reservation but still got charged. Called booking.com and they said their records indicate my call was to have my confirmation resent. BS! They are dishonest, unprofessional and operate out of the Netherlands. Stay away from booking.com
Jason M.'s review of Booking.com earned a Very Helpful vote
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I purchased a 7 day stay at L'baurge in Lake Charles the week of 4/14/24. I was told that this...
Car hire company cancelled the booking due to an authorisation issue, then booking.com refused to...
Hello Jason, I am sorry to hear this. Please post your booking number so I can contact the hotel to see if they are willing to make an exception by waiving any fees they have charged. Regards, Andrea