Wow! I could not be more appalled at what people are saying about this company. I have used them for 5 years, without any problems! Yeah, maybe sometimes they don't get back to me via email or phone within minutes, but they always do very quickly! These haters need to also understand that The DOGtor is probably helping A LOT of people with many different things: New ESA letters, renewals, additional forms that people need for their housing, or for their airlines, or just basic customer service questions. All I can say is these people that are complaining, are just those type of people that like to complain about anything and everything. They probably give starbucks 1 star because they didn't give enough ice in their iced coffee.