Jayde W.

This company has the absolute WORST customer service I have ever encountered with a company. I spoke to their design department and reps twice before placing an order for temporary tattoos. I was assured that if they were not able to do what I needed, and I wrote it all out in the comments when placing the order that it would not be a problem getting a refund. When the tattoos arrived not only were they EXACTLY WHAT I DID NOT WANT, they were the worst quality tattoos ever. As soon as you transferred it to your skin it started cracking/wrinkling and peeling and they were just sheets of tattoos that you had to cut out, so there was a very distinct clear box around the outside of our logo where you had to cut it out. Penny kids tattoo that you get out of machines at the grocery store are better quality than these. This company REFUSED to let me talk to a manager or supervisor, even after I called on 4 different occasions apparently they were never there. They also REFUSED to stand behind their word, and would not give a refund for their crappy product. We had to resort to contacting our bank and reporting them to ask for a charge back. I have never in my entire life of dealing with customer service on online companies, ever experienced anything worst than this. Horrible company, if you value your own company's brand image stay far away from them.