Jay G.

Company uses 25% restocking fee to steal from it's customers. I'm a long time, repeat customer who planned to buy over a dozen commercial microwaves from Katom in 2023. Customer service reps fabricated a story that declined a delivery. I worked with Lyndsey Parrott and Hauna Whaley who seemed understanding, but stopped returning calls and emails. The experience has been completely unprofessional and shows them living up to the poor online reputation they rightfully deserve. The deals might be worth it short term, but stay away from this company and save time, money and a hassle in the long run.