Same story as everyone else. They're responsive until they get your money (in my case, over $1k). Don't respond for weeks on end. When you threaten to charge back, or request to cancel, they lie about it being shipped, don't provide tracking numbers, etc. It's probably a numbers game for Matt, pockets the money for the people that don't bother with a chargeback. Not the first time this guy has done this, silly of us to trust him.