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Jay L.

Contributor Level

Total Points
90

1 Review by Jay

Lug
  • Lug

3/5/23
Verified purchase

There's NO excuse for poor customer service. Even an apology. I work for a successful company and we only have 4 people and yet we ALWAYS respond. And if we are delayed we APOLOGIZE and offer something as a sincere apology!

Tip for consumers:
But from qvc instead

Service
Value
Shipping
Returns
Quality

Jay Has Earned 8 Votes

Jay L.'s review of Lug earned 8 Very Helpful votes

Jay Has Received 1 Thank You

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MB W. thanked you for your review of Lug

“And it's still the same! Never ever will use the Lug site again”

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