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I have had the worst customer service experience with booking.com. I had prepaid for a reservation and then a month later it was cancelled. I have sent emails and called in to find out why I have not received any updates and all they can tell me is that the refund department is "very busy." Not an acceptable response. I will not book with them again.
Jaymee P.'s review of Booking.com earned 5 Very Helpful votes
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