Jay P.

I ordered glasses from frames direct, shipping was really fast. My local eye doctor gave me the wrong script, and I had to return my glasses for them to correct and put in the right lenses. The return policy was easy, and they were informative through out the process. I dealt with Pam. She called me to confirm everything was right, so they could go ahead and get started on the correction. I know shipping times could get long because of the pandemic. But I didn't have a problem. Everything went pretty smooth.