Ordered last Tuesday, I needed 4 parts for a katana. After reading the reviews and ordered... unaware of how unhappy people were with the company. I cancelled the order repeatedly. Aka Fernando on the other end of customer service took the brunt of my attitude. I have to say job well done in this covid mess. Credit is due for pulling through. Parts were shipped and received today. I was totally shocked. Thanks bikebandit. But I won't be ordering again they seem to have to clear up some issues. But progress was made.