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Customer for over 10 years. Product used to be good, but now is a SCAM. Contacted in January to terminate the service, but was still charged $175.96 May 5. They have disabled the web-portal ability to "Cancel my Account" you just get a pop-up to "Chat with a Representative" (which just endlessly takes you through robo-options until the call ends). Very frustrating. I'm now waiting 5-10 days for a "decision" from their accouting department to see if they'll refund my card. All after I proved that I spoke with "Jason Leblanc" *******@consensus.com back on January 6,2023 and provided all the info he requested...with no responses back.
Jay W.'s review of MyFax earned a Very Helpful vote
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Online and phone customer service is basically non-existent. Unable to cancel billing via phone...
Hello Jay. This is not the experience that we wish you to have. Please note that Human Agents are available via our 24/7 Phone or Chat support and if you require further assistance, please feel free to message us at socialsupport@myfax.com; we would be happy to assist you in reviewing your account.^RA