James L.

I ordered an OKC Thunder Crewneck sweatshirt and when I received the order I washed it once. It was a cold wash on delicate setting. The print on the sweatshirt was showing fading after the wash. The sweatshirt itself was great quality, a good fit, and very soft. But since I was concerned the logo image would continue to fade quickly I emailed the company and they responded quickly. They said they've had issues with fading and would provide a replacement item with a different print quality. They also said I did not have to return the original item which was great since that is the biggest headache of online returns. The replacement item came quickly and just as they promised the logo print is a better, more durable quality. I am extremely satisfied with this company's responsive and professional resolution. Highly recommend.