Purchased a couch recently. It had a flaw. The driver told us that it was not right, took a photo and said that we would be contacted. No contact. We tried calling the store. No one responded to the call. In fact, we were disconnected two times. There warranty is worthless. The words on the website are just words. I will never purchase anything from Ashley again. I pray they will soon be out of business with such lousy service.