J C.

Bought a Bravest Nylon Jacket from here. Delivered quickly, got it customized embroidery for my dept and name. Did not even have the jacket for 2 months and the zipper broke off. Contacted Epic they wanted pictures I sent them pictures and was told the manufacturer does not have a zipper they can send out and they will not issue a refund or replacement. While this may be a manufacturer problem, I bought it from them and after spending additional money to have it embroidered I now have to see if I can find someone who can put a whole new zipper on because Epic nor the manufacturer will send me the piece I need. Terrible customer service and they do not care that you paid more to have it customized and its useless less than 2 months after delivery, not even including the time it was getting embroidered. Fail on both Epic and the manufacturer