Jason c.

Anytime you need to call customer service, whether it's something minor or not, you can bet on at least an hour of your day wasted. That is if you get disconnected less than 3 times. I have found that the agents are not very knowledgeable, and you get transferred multiple times, after explaining your situation to each new agent. I am happy I left after 14 years of trying. Many agents are outsourced in other countries that don't necessarily understand your demographics. I switched to t Mobile. I have faster speeds, half the price and they paid off all my devices. Kick rocks Verizon