Jeanette S.

Don't place an order online unless you're prepared and have time to deal with a lot of hassle and come out on the losing end.

Employees are not given problem solving options even if they're the ones who created the problem. This is a business problem because my experience was terrible no matter which employee I talked to.
If you have a complaint there is nobody to turn to. The person who takes your call has no supervisor you can speak to and the emoyee is instructed to "make a note of your problem" which is never addressed. I'm still waiting for a Teavana supervisor to respond to one of these "notes".

My experience was this:
I placed my order
Gave my address
Teavana associate said my address wasn't accurate (weird because this house has been here for 50 years!)
Gave my address several more times and mentioned the shipping address would be different
Still my address was not OK with Teavana.
I gave the phone to someone else hoping the Teavana associate would accept my address from them. They reminded Teavana associate that shipping address would be different.
Finally Teavana accepts our address and says order in complete.

We're like "But you never took our shipping address. This is a gift!"
Teavana associate says "Too late, orders in. You can't add a shipping address until you receive your order confirmation. "
We are told confirmation won't be there for another hour.
One hour, several hours and several days later and many more phone calls and still no confirmation!
Talked to several employees. None have a supervisor I can speak to. I'm told to cancel my order and re-order losing my sales of course!

Total waste of my time. I could have shopped anywhere else and had better cx service. I've never had this much trouble shopping online. This is not an employee problem. This is a garbage company whose higher ups aren't training properly and who could care a less about cx service.
This is tea... so not worth this kind of hassle!