jean J.

I ordered the personalize and stitch download 2.0, which was 214.00 with tax. It was on their site and I put it in the cart and paid with a credit card. I waited and waited and never received the download. I had a customer service person call me back. I asked if it was a download and she said yes. She told be to look in my account under downloads and I did. It showed NO downloads, so she asked someone about the situation and had to call me back. She said there was a problem and they don't even carry that product. I was literally looking at it on their site. I asked her how they could take my money and send me a confirmation if they don't sell it. Josie was very nice and it wasn't her fault, but come on! This was my first and last time dealing with this awful company. They also told be they would give me a store credit for an apology and it NEVER happened. BEWARE of this Company