I sent this to their customer service people:
"This service is an amazing ripoff. Despite paying $14.99 for one year's access and $19.90 for access to "EXCLUSIVE PREMIUM DATABASES" and "V. I. P People Search DATABASES", no usable data is produced without next paying $2.95 for a four-day pass to Intelligator. Even then, Intelligator produces a bare minimum of information (and fails to find records that manifestly exist -- because I've found them elsewhere) and suggests that you can get the information you want if you pay $29.95 for a "Premium" search. (By the way, your use of the term "premium" to describe different services, some of which are free and some not, may yet get you into legal trouble.) So the *real* price of usable information (since I refuse to pay for that, I will give you the benefit of the doubt that the information it produces will be "usable") is $67.90. And that doesn't include the recurring $19.95/month charge for Intelligator if you use it more more the the few days included in the $14.95.
"I intend to send this to the Federal Trade Commission."
I am filing the FTC complaint as I write this.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team