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Price and shipping.
I have waited nearly 3 weeks for my order to arrive. When I called Customer Service they played the blame game with UPS/USPS and took no responsibility. I was told to continue to "track" my order, which has not been updated on the tracker for 4 days! This is by far the worst customer service and shipping I have had this holiday season. An apology over blame goes a long way to customer satisfaction!
I have yet to have any of the links give me cash back. When contacted, they will always say they will look research it but I guarantee you will get a response that somewhere in the fine print they don't have to pay you. They are paid commission by the retailers every time you use their link so be aware that you are giving them money with nothing in return. By the time you find out you didn't qualify, they already have the commission. Use Groupon, they are legitimate and come through on their promises every time!
Tip for consumers:
Stay away from Coupon Cabin!
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I love the herbs and pricing of this site. The quality is fantastic and I appreciate you as a...
Hi Jeanne,
I apologize for your dissatisfaction with the service you received. I was not able to locate your account based on the information you provided so I cannot comment specifically on your experience. That being said, I wanted to provide you with some additional information on how our cash back program works for your reference.
When using our site to shop online you can earn cash back by clicking on cash back eligible links and offers. When you click our links this tells the store you are shopping with that we referred you there. After your order has been placed the store then pays us a commission, which we share with you in the form of cash back.
Based on what you said it appears you may have submitted a claim for a purchase that was later denied. Please note that when a claim is submitted for an order we then submit a claim of our own to the store you placed your order with. The store takes this claim under review and provides us with a determination, wherein they either approve or deny it. If your claim was denied by the store that would mean that CouponCabin was not able to earn a commission. If we are not able to earn a commission for a purchase we are not able to provide you with cash back for it, since that is the basis of how our program works. I apologize for any misunderstanding regarding this matter.
For future reference, you can learn how to always get your cash back for your purchases by watching the following video:
http://www.couponcabin.com/help/#cashback-tracking
If you would like to discuss this further I would encourage you to send an email to support@couponcabin.com. We will be in touch as soon as possible once your inquiry has been received.
Sincerely,
Ryan Ewart
Customer Service Manager | CouponCabin