I have a family emergency. As it says on the site, each case was to be evaluated on its merit.
The service person I worked with dismissed my circumstances like they were not important enough to even consider.
While one may get the best rate when it comes time to where you have a problem, this is not the travel service you want to rely on.
Very frustrating and extremely disappointing experience. I do not recommend this travel service to anyone.
Hi there, thanks for reaching out to us and we’re sorry to hear about your negative experience. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.