I ordered a mullion for my refrigerator repair. It ended up being the incorrect fit. On the return, there was a problem with how much the return postage should be. Jovana of the customer relation team stuck with me for over five email exchanges until we came up with a solution. I appreciated being listened to and a solution I found fair arrived at.
Tip for consumers: Be sure you know the part number. There are so many parts and the people on the line are not knowledgeable on the thousands of parts they have in stock. Good quality parts, though.
Products used: Because the company didn't have the part I needed in stock, I ordered the part from another company.