Audio Savings had my order labelled and in the UPS trailer the next morning after placing my order and emailed the tracking number to me. Through no fault of their own, the June '20 protests prevented UPS from picking up the trailer from their warehouse. BUT, Audio Savings was communicating with UPS, and they kept me updated via email and even apologized for the delay that was not their fault. I was happy to have saved 25% off the prices from other retailers, and the item works perfectly. I will definitely shop with Audio Savings in the future.