JEFFREY P.

We ordered some hiking poles as gifts for our daughter and her hubby. When they arrived, they were great - - except we had misunderstood that we had only ordered one pole for each (in different colors) instead of matching 2-pole sets for each. I emailed the Mier Sports customer service people via their website that now we were not going to be able to give our gifts on the kid's birthdays due to our mistake. I got a personal response the next day asking when their birthdays were and, after telling him, he said he would express ship the matching poles right away. And sure enough, he did and they came express from China to us in Michigan. In time for the birthday celebrations! I was surprised to get a personal response at all, and then to have someone take it upon themselves to address our problem - and not even charge us for the express delivery! I will buy again from Mier Sports! (Oh, and the quality of the hiking poles was great!)